Refund policy

Returns at Bond & Being

We believe a product has to prove itself in your everyday life — not in a photo. That is why we give you time to try it out calmly, and we cover the cost of sending it back.

1. Right of withdrawal (return without giving a reason)

You have 14 days to return. No questions, no explanations.

If you are a consumer or an entrepreneur with consumer rights, you may withdraw from the contract within 14 days without giving a reason and without bearing costs other than those set out below.

When the period starts

Situation Start of the period
A single product The day you, or a person you designate, take possession of the product
Several products delivered separately The day you receive the last product
A bundle delivered in batches The day you receive the last batch

To meet the deadline it is enough to send your statement before the period expires.

How to return — 3 steps

  1. Write to info@bondandbeing.com — put your order number in the subject line. You may also use the form at the end of this policy (it is not mandatory).
  2. You will receive a return label from us within 1 business day.
  3. Send the parcel within 14 days of submitting your statement, to:

Bond & Being — Returns
Dominik Zaręba
ul. Zagajnikowa 12
96-515 Nowe Gnatowice
Mazowieckie Voivodeship, Poland

Costs

  • Sending the product back: free of charge. We send a free return label by email.
  • We also refund the cost of the cheapest delivery method we offer. If you chose a more expensive delivery option, you cover the difference (Art. 33 of the Polish Consumer Rights Act).

Sometimes you do not need to send anything back

In some cases we waive the return of the product. If we decide to do so, we will tell you in our reply to your request — we then refund your money straight away, and you may keep the product or pass it on to a local shelter or animal charity.

This decision is ours and depends on the type of product; it is not a standing rule that can be relied on for a future order. Your rights described above remain fully unaffected.

Refunds

  • We refund all payments received within 14 days of receiving your statement of withdrawal.
  • The refund is made using the same payment method you used — unless you expressly agree to another method that involves no cost to you.
  • We may withhold the refund until we receive the product or proof of its return — whichever happens first.

Condition of the returned product

You may inspect and test the product just as you would in a physical store. You are liable for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

In practice: unpack it, look at it, try it on, test it. Keep the tags and original packaging if possible — it makes the process easier for us, although their absence does not deprive you of your right to return.

When the right of withdrawal does not apply

In accordance with Art. 38 of the Polish Consumer Rights Act, the right of withdrawal does not apply, among others, to products:

  • made to your specification or serving your individualised needs (e.g. engraving, personalisation with your pet's name),
  • delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging has been opened (this applies, for example, to some care and cosmetic products),
  • liable to deteriorate rapidly or with a short shelf life,
  • which, after delivery, have been inseparably combined with other items.

Information about the exclusion of the right of withdrawal is always shown on the individual product page, before you place your order.

2. Complaints — lack of conformity with the contract

We are liable for the product for 2 years from delivery.

If a product does not conform to the contract — it is damaged, incomplete, lacks the features we described, or is not fit for the purpose you told us about — you have the rights set out in Chapter 5a of the Polish Consumer Rights Act.

What you can request

Step 1 — repair or replacement. You choose. We may propose a different solution only if your choice is impossible or would require excessive costs.

Step 2 — price reduction or withdrawal from the contract (refund). Available when:

  • we refused to repair or replace the product, or failed to bring it into conformity with the contract,
  • the lack of conformity persists despite an attempt to repair or replace,
  • the lack of conformity is significant enough to justify an immediate price reduction or withdrawal,
  • it is clear from our statement or from the circumstances that we will not bring the product into conformity within a reasonable time or without significant inconvenience.

You may not withdraw from the contract if the lack of conformity is insignificant — however, it is presumed to be significant.

Presumption and deadlines

  • A lack of conformity found within 2 years of delivery of the product is presumed to have existed at the time of delivery — you do not have to prove anything.
  • We carry out repairs or replacements within a reasonable time of your notification and without significant inconvenience to you. The costs of repair, replacement, removal and delivery are borne by us.
  • Refunds in the case of a price reduction or withdrawal: within 14 days of receiving your statement.

How to submit a complaint

Write to info@bondandbeing.com. Please include:

  • your order number,
  • a description of the problem,
  • photos or a video (this speeds things up considerably),
  • what you expect: repair, replacement, price reduction or refund.

We reply within 14 days. Failure to reply within this period means the complaint is accepted as requested.

The cost of returning the product under complaint is borne by us.

3. Parcel damaged in transit

If your parcel arrives damaged:

  1. You may accept it and complete a damage report with the courier (helpful, but not mandatory — the absence of a report does not deprive you of your right to complain).
  2. Take photos of the packaging and the contents.
  3. Write to us within 7 days — we will send a new product or refund your money.

4. Exchanging a size or product

Want a different size or variant? Write to info@bondandbeing.com. We handle exchanges as a return plus a new order, with no additional shipping cost on your side.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract — its use is not mandatory)

To:
Dominik Zaręba, ul. Koralowa 13, 96-515 Paprotnia, Poland, email: info@bondandbeing.com

I/We(*) hereby give notice that I/We(*) withdraw from the contract of sale of the following goods:
..............................................................

Date of conclusion of contract / receipt: ....................
Name of consumer(s): ........................................
Address of consumer(s): .....................................
Order number: ...............................................
Bank account number for the refund (optional): ..............

Signature of consumer(s) (only if this form is sent on paper)
Date: .......................................................

(*) delete as appropriate